Our Commitment to Responsible Gaming
X9d is committed to providing a safe and enjoyable gaming environment for users in Bangladesh. We believe gaming is only truly enjoyable when it is approached with awareness and self-control.
The core goal of our responsible gaming policy is to keep users safe, prevent harmful behaviour, and provide proper guidance to those who need support. x9d never encourages excessive play.
Gaming should be a form of entertainment – not a source of income or a way to solve financial problems. Your mental health, personal relationships, and financial stability always come before gaming.
- Transparent & Fair Gaming Environment
- User Protection Is Our Top Priority
- Strict Restrictions for Minors
- Self-Control Tools Readily Available
- Access Professional Support Resources
Recognise the Signs of Problem Gaming
Gaming addiction develops gradually. If you notice any of the following signs in yourself, it's important to take them seriously:
- Repeatedly placing larger bets to chase losses
- Unable to stop or struggling to cut back on gaming
- Spending beyond your means
- Hiding gaming from family or friends
- Neglecting work, studies, or family responsibilities
- Lying about gaming or borrowing money to fund it
Ask Yourself
If you answer "Yes" to any of the questions below, consider reaching out for help:
- Is gaming affecting your daily life?
- Do you feel the urge to keep playing after a loss?
- Do you feel restless or irritable when you're not gaming?
- Are you hiding your gaming from family?
Take Control of Your Time & Budget
Time Limits
Set a fixed daily time limit for gaming and stick to it. x9d account settings allow you to set daily or weekly time limits.
Budget Planning
Only play with money you can afford to lose. Setting a deposit limit (৳) makes it easier to avoid overspending.
Take a Break
Taking regular breaks from gaming is healthy. Use the cooling-off feature to step away from your account for a few days or weeks.
How to Use the Self-Control Features
X9d offers several self-management tools that you can control on your own:
- Deposit Limit: Set a daily, weekly, or monthly maximum deposit amount (৳). Any reduction to your limit takes effect immediately.
- Temporary Break: Temporarily suspend your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
- Long-Term Exclusion: If you feel that gaming is causing you harm, you can self-exclude by closing your account for an extended period. Once activated, the exclusion cannot be lifted before the set time has elapsed.
To use these features, FAQ visit the page or contact our support team.
Strict Rules for the Protection of Minors
X9d strictly prohibits anyone under 18 from participating in any form of gaming or betting. This is not just our policy — it is our firm commitment.
Advice for Parents & Guardians: If your child uses a smartphone or computer, make sure they cannot access x9d or any other gaming platform. Enable parental controls on their devices.
Age is verified at registration and confirmed through identity verification (KYC) to ensure only adults can access the platform. Any account suspected of belonging to a minor will be suspended immediately.
- Date of Birth Verification at Registration
- National ID Verification
- Suspicious Account Investigation
- Account Closed if Minor Confirmed
Life Balance & Professional Support
Healthy Lifestyle Tips
Gaming should only be a small part of your life. Family, friends, work, and personal health should always come first.
- Invest time in hobbies and activities outside of gaming
- Maintain adequate sleep and regular physical exercise
- Spend quality time with family and friends
- Do not use gaming as an escape from stress
- Stick to Your Financial Budget
Need Help? You Don't Have to Face It Alone
Problem gambling is a recognised health condition. Seeking help is not a sign of weakness — it takes courage.
- Talk to a family member or a trusted friend
- Seek advice from a mental health professional
- Take advantage of counselling services
Contact the x9d support team: [email protected]
Stay Informed, Play Safely
Gaming on x9d should be fun, not a source of anxiety. For more information or support, visit our FAQ visit the page. Support email: [email protected]