Data Collected
Various types of information are collected from you when using the x9d platform. This data is used solely to improve platform services and ensure a secure experience.
Account Information: During registration, your name, email, mobile number, and date of birth are collected. National ID or passport details may also be requested for identity verification.
Payment & Transaction Details: Details of deposits and withdrawals made via bKash, Nagad, or Rocket in ৳ are securely stored. Full bank or mobile banking account numbers are not saved.
Device & Browser Information: Your device type, operating system, browser version, and IP address are collected automatically for security checks and fraud prevention.
Usage Data: Behavioral data such as pages visited, time spent, and games or betting sections used are analyzed.
- Name, email address & mobile number
- Payment & Transaction Details (BDT)
- Device & Browser Details
- IP Address & Location
- Platform Usage Data
Purpose of Data Use
Service Management & Development
Your data is used to manage your account, process transactions, and provide customer support. Usage data is also analyzed to enhance platform games and betting experiences.
Security & Fraud Prevention
Information is used to detect suspicious logins or transactions and to prevent multiple accounts or fraud. This protects your account and funds.
Legal Compliance
Data is retained in compliance with Bangladesh’s applicable laws and financial regulator guidelines. Identity verification follows anti-money laundering regulations.
Contact & Notifications
Important account notices, security alerts, and service updates are sent to your registered mobile or email.
Cookies & Tracking Technologies
The x9d platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Necessary Cookies: These cookies are essential for maintaining login sessions and operating the core functions of the platform. Disabling them may cause the platform to malfunction.
Analytics Cookies: These cookies help understand how users interact with the platform to improve services. You can disable them in your browser settings.
Most modern browsers offer built-in cookie controls. However, disabling cookies entirely may limit the availability of certain features.
Sharing Data with Third Parties
X9d does not sell your personal data or provide it to third parties for commercial purposes. Limited sharing may occur in specific situations:
- Payment Processor: Necessary information is shared to verify bKash, Nagad, and Rocket transactions.
- Legal Obligations: Data may be disclosed in response to court orders or valid requests from government authorities.
- Fraud Prevention: Limited information may be shared with security agencies to prevent criminal activities.
Third parties’ security standards are verified before any data sharing.
Data Retention & Security Measures
X9d employs industry-standard security technologies to protect your data. All information is stored encrypted and transmitted via secure protocols.
Data Retention Period: Data is retained while your account is active. After account closure, some information may be kept for a statutory period. Transaction records are typically retained for up to five years.
Access Control: Only authorized staff can access your information strictly for necessary tasks. All access is logged and regularly reviewed.
What To Do in Case of Security Breach: In the event of a data breach, affected users will be notified as quickly as possible and all necessary steps will be taken.
- Encrypted Data Storage
- Secure Connection Protocol
- Restricted Staff Access
- Access Logs & Monitoring
- Instant Violation Alerts
Your Rights & Policy Changes
Rights to Access & Correct Data
As an x9d user, you have the right to know what personal information we collect about you. You may request corrections to any inaccurate or outdated data — and many details can be updated directly from your Account Settings.
You can request data deletion, but some information may be retained for a specific period due to legal obligations. Please contact the support team to make such requests.
Policy Updates & Contact
X9d may update this Privacy Policy at any time. For significant changes, notifications will be sent to your registered email or phone. Continued use of the platform after changes implies acceptance of the updated policy.
For any privacy-related questions or concerns, please contact us:
Support Email: [email protected]
Quick Help Links
Stay Safe, Enjoy with Peace of Mind
Your Data Is Secure with x9d. For more questions, FAQ Section View details or contact Support: [email protected]